Our Return Policy
Refund & Return Policy
Summit Hormone and Advanced Aesthetics
At Summit Hormone and Advanced Aesthetics, we pride ourselves on providing the highest quality medical aesthetic and hormone replacement services. Due to the medical nature of our treatments and the strict regulations regarding prescription medications, we have established the following policies to ensure clarity and safety for all our patients.
1. Medical & Aesthetic Services
All services rendered are strictly non-refundable. By the time you leave our clinic, we have already expended the costs of the provider’s time, expertise, and the medical supplies used.
Results: Aesthetic and hormone outcomes vary from person to person. While we strive to achieve your desired outcome, medicine is not an exact science, and results cannot be guaranteed. Dissatisfaction with a result is not grounds for a refund.
Corrections: If you are dissatisfied with an aesthetic result (e.g., asymmetry after Botox), please contact us within 14 days of your treatment. We will schedule a follow-up assessment. Any corrective treatment may be complimentary or incur a cost, strictly at the provider’s medical discretion.
2. Prescription Medications & Hormones
All prescription sales are final. Under strict medical and pharmacy regulations (including California state law), we cannot accept returns on prescription medications, hormones, or controlled substances once they have left our facility or have been dispensed by the pharmacy.
Safety: We cannot guarantee the storage conditions of medications once they leave our supervision; therefore, they cannot be restocked or reused.
Defects: If you believe there is a manufacturing defect with your medication or an error in dispensing (e.g., broken vial, wrong dosage dispensed), please notify us within 48 hours. We will work with the pharmacy to investigate and replace the item if it is deemed a pharmacy error.
3. Retail Skincare & Products
We want you to love your skincare regimen. However, for hygiene and safety reasons, our policy is as follows:
Unopened Products: Unopened, sealed products in their original packaging may be returned for a full refund or exchange within 14 days of purchase.
Opened Products: We do not offer refunds on opened or used products.
Adverse Reactions: If you experience a documented allergic reaction to a product, please contact us within 7 days of purchase. We may, at our discretion, offer a store credit or exchange for a different product that suits your skin type better.
4. Prepaid Packages & Series
Many patients purchase packages (e.g., a series of 3 microneedling sessions) for a discounted rate.
Refunds on Packages: If you decide not to complete a prepaid package, the "discounted" price of the sessions you already used becomes void. You will be charged the full single-session price for the treatments you have already received, and the remaining balance will be refunded to you as Store Credit only.
Expiration: Prepaid service packages expire 12 months from the date of purchase.
5. Appointments & Cancellation Fees
To respect the time of our providers and other patients waiting for appointments:
Cancellation Window: We require at least 24 hours' notice to cancel or reschedule an appointment.
Fees: Cancellations made with less than 24 hours' notice, or "No-Shows," will be subject to a cancellation fee of $100. This fee must be paid before booking your next treatment.
Deposits: Non-refundable deposits may be required for high-value appointments (e.g., filler appointments) and will be forfeited if the cancellation policy is violated
